EDITOR'S DESK

  • Software Wisdom From Seth Godin
    Software Wisdom From Seth Godin

    Speaker and author Seth Godin is the author of 18 books, including Tribes, which was on the Amazon, New York Times, BusinessWeek and Wall Street Journal bestseller lists. To his raving fans, Godin needs no introduction. To the average software developer who doesn’t religiously read his blog, one of the most popular in the world, it’s important to understand the marketing guru knows the ins and outs of software businesses. 

Companies To Watch: HyperGrid

Building a market while building cohesive engineering teams.

What Mature ISVs Can Learn From A Startup Demo Day

I attended a software startup demo day last week, and I wish every mature, established ISV could have been there to experience the infectious energy of young, aspiring, innovative entrepreneurs. The event was hosted by Pittsburgh-based AlphaLab, the software division of Innovation Works. AlphaLab was recently named one of the top 30 startup accelerators according to Forbes and the Seed Accelerator Rankings Project.

Climbing The Product Development Communication Mountain

I recently talked to an iOS developer who works for a software company that sold this past year for more than $400 million. That kind of cash isn’t dropped on a software company unless its product engineering is ahead of the curve. That’s why I was surprised to learn the different development teams weren’t always in synch. For example, the web developers will push out a product but the iOS team won’t know about it, so they aren’t able to support the new features until the next release. By that next release the iOS team is perpetually in catch up mode, and the vicious cycle continues.

Coding Culture: Building & Reinforcing Your Company Values

I can count on one hand how many times I’ve asked a software executive why his or her company is successful and the answer has not somehow related to culture. But I’ve yet to meet a software company claiming its culture and its employees are 100 percent aligned, or even close to it. When a software company credits increasing revenue, decreasing churn, and deploying updates faster “because our employees are the greatest, and they love working here,” it’s getting harder and harder for me to take that at face value. “Culture” can’t be every software company’s secret sauce, right?

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GUEST CONTRIBUTORS

  • High Impact Communication:  A Three Tier Approach
    High Impact Communication: A Three Tier Approach

    High Impact communication is essentially a dance that flows between participants. As in most dances, there might be awkward moments, as one develops a sense of their partner’s style, and more elegant graceful moments, when partners are in the flow of the dance. The inherent skills and mindsets of high impact communication are developed over time through intention, practice and embracing a three tier approach. This approach includes essential skills and mindsets to embody BEFORE, DURING and AFTER the communication.

  • Channel Program Best Practices: Tips For Onboarding, Training, And Retaining Resellers
    Channel Program Best Practices: Tips For Onboarding, Training, And Retaining Resellers

    Altaro Software develops backup solutions for small and mid-market businesses. The company was founded in 2009 and has already onboarded more than 5,000 channel partners in its reseller program. Eric Krauss, VP of Sales for The Americas at Altaro, shares advice for other ISVs who are considering starting a channel program. Krauss discusses why Altaro decided to launch a channel program, onboarding and training best practices, and balancing channel and direct sales.

  • Software Strategic Inflection Points
    Software Strategic Inflection Points

    A strategic inflection point is a moment when the familiar rules that govern how your business runs change. This could be because of technology, of course, but also because of societal, regulatory, competitive or other actions. Get an inflection point right, and your business can enjoy a growth surge. Get it wrong, and it can lead to rapid decline.

  • Channel Marketing Strategies For ISVs

    Establishing a marketing plan can be tricky – and even more so for new ISVs, who are dependent on partnerships, consistent leads, and a unique strategy. Keeping up with the shifting technological trends and available marketing models within the Channel can be a tough task, but it’s important to weather the difficulties and push forward to create a solid go-to-market strategy.

  • How Software Breaks Into Foreign Markets: 5 Tips From A CEO Who Made His Life’s Work Doing It

    Given the crowded tech economy, it’s no surprise software publishers are looking to launch abroad to expand revenue. After all, how hard could releasing your software in another country be? People are people, right? Sure, preferences and styles may change from region to region, or country to country -- but ultimately, we all need the same things.

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ISV WHITE PAPERS

  • Are You Using The Right Payment Gateway For Your Application?

    With the rise of eCommerce and mobile payments, gateways play an increasingly important role in the payments ecosystem. Unlike the simple payment gateways of a decade ago, modern gateways are increasingly diverse, and offer features and value-added services for merchants of all kinds.

  • The Value Behind Value-Added Services

    The point of sale (POS) and payment solutions market has become more competitive as new vendors enter the fray and merchants have the option of deploying lower-cost, bare-bones solutions. For Independent Software Vendors (ISVs) and solutions providers that want to stand out in an increasingly crowded space, value-added services are quickly becoming a crucial market differentiator.

  • Embracing Omnicommerce: Seamless, Multichannel Shopping Will Define The Future Of Retail

    The retail marketplace is changing rapidly, with consumers purchasing goods online, in the store, via mobile devices, over the phone and even using multiple channels to complete a single purchase. This idea of retailers engaging consumers across physical and online channels is sometimes referred to as omnicommerce.

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FEATURED SUPPLIERS

  • Bematech
    Bematech

    Bematech has over three decades of expertise in the United States with a wide distribution network that covers over 500,000 points of sale in 37 countries. The company operates four R&D excellence centers, with over 1,200 professionals in Brazil, China, Taiwan, United States, and Argentina. Comprehensive customer service and technical support based in the United States. Bematech prides itself on being a knowledge based leader in the industry offering complete and customizable POS bundles including All-in-Ones, kitchen display systems, cash drawers, scanners, printers, touch monitors, customer displays and more.

  • CompTIA
    CompTIA

    CompTIA is the voice of the world's information technology (IT) industry.

  • Vantiv Integrated Payments
    Vantiv Integrated Payments

    Vantiv Integrated Payments provides integrated payment processing solutions that help businesses prosper. Known for secure and reliable processing, Mercury’s solutions are built into the POS, helping merchants reduce errors in data entry, manage cash flow, and minimize risk.

  • Cayan
    Cayan

    Cayan is an industry leader in developing and delivering award-winning and innovative payment processing solutions and merchant account services to developers, ISVs, VARs and merchants nationwide.

  • RSPA
    RSPA
    RSPA stands for Retail Solutions Providers Association. We are the only association dedicated to the retail technology industry.  

     

  • APG Cash Drawer, LLC
    APG Cash Drawer, LLC

    For more than 30 years, APG Cash Drawer has been designing and delivering cash drawers with a variety of size, color, interface, and integration options. An APG cash drawer will provide years of smooth, trouble free service with virtually no downtime, no service required, and no headaches. Our cash drawers are so well constructed and so reliable that our customers install them and forget them - even in the most demanding environments.

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ISV INDUSTRY INSIGHTS

  • Consumers Still Want To Make Purchases With Cash
    Consumers Still Want To Make Purchases With Cash

    Cash is still one of Americans’ favorite methods of payment for purchases. While it scored behind debit cards in the September 2017 Cardtronics Health of Cash study, cash remains the most commonly used form of payment, with 91% of respondents saying they had used cash in person-to-person payments in the last six months. That’s an uptick from 89% a year earlier.

  • Mobility Is The Future Of Payments—Are You Ready?
    Mobility Is The Future Of Payments—Are You Ready?

    It’s been a decade now since the release of the first iPhone, perhaps the tipping point in the smartphone boom. Smartphones took mobility in technology to a new level, allowing people to carry with them a suite of different abilities at once.

  • The Evolved Acquirer — A Forecast For Weathering The Consolidation Storm
    The Evolved Acquirer — A Forecast For Weathering The Consolidation Storm

    The acceleration in acquisitions among the largest 50 payment processing providers in recent years has resulted in unprecedented consolidation within the merchant acquiring industry. Integrated payments strategies now fall into two conflicting segments for the ISV channel, open and proprietary. Open adopts an open or agnostic approach to ISV partners to collect as many integrations as possible. With proprietary, POS solutions are acquired with the philosophy that owning POS technology is the best approach to supporting a merchant’s integrated payments.

  • Retail Isn’t Doomed, But A Tectonic Shift Is Under Way
    Retail Isn’t Doomed, But A Tectonic Shift Is Under Way

    Online shopping has put tremendous pressure on brick-and-mortar retailers, causing large numbers of locations to go out of business. But lest anyone think retail is shrinking, the opposite is actually true. As of July 2017, retail sales were up $121.5 billion over last year, according to a new report by the IHL Group. With the holidays approaching, the NRF also recently projected an increase of 3.6%-4% over last season’s sales.

  • To Generalize Or Outsource: A Decision Every ISV Must Make
    To Generalize Or Outsource: A Decision Every ISV Must Make

    When you’re selling to multi-location retailers, the challenges go beyond the point of sale. The world of retail security, data and payments is growing more complex—all three are blending together in the solutions that your customers expect today. Every ISV has a tough decision to make: They can broaden their focus, or they can keep their attention on their core expertise and partner with a company that helps them in other areas. The two options offer a different set of benefits and challenges.

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ABOUT ISV INSIGHTS

ISVinsights.com seeks to inform and advise the burgeoning ISV (independent software vendor) community on the best opportunities for success in a complex and crowded market, where developing killer code simply isn’t enough. At ISVinsights.com, ISV leaders learn the funding, go-to-market, business management, sales, and partner development strategies that will take their applications out of the lab and into the hands of end users. Through a daily stream of news and exclusive insight served up by winners in the software development community, our multimedia newsletter, webinar, event, and site content helps ISV readers build business value that differentiates them from the competition.